Refunds & Returns
At WestwayMart.com, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our policy below for information on returns, exchanges, and refunds.
1. Return Window
You may request a return or exchange within 15 days of receiving your order.
To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition that you received it.
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You must provide proof of purchase (e.g., order number or receipt).
2. Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Clearance or final sale items
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Perishable goods (if applicable)
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Personal care items (if opened or used)
3. Return Process
To initiate a return, please contact us at support@westwaymart.com with the following:
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Your order number
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The item(s) you wish to return
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Reason for the return
We will provide return instructions and a return address upon approval.
Note: Customers are responsible for return shipping costs unless the item was defective or incorrect.
4. Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your bank or card issuer.
5. Exchanges
If you received a defective or damaged item and need a replacement, contact us within 15 days of delivery. We will replace the item or offer a store credit or refund, depending on availability.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account again
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Contact your credit card company
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Then contact your bank
If you’ve done all of this and still haven’t received your refund, please contact us at support@westwaymart.com.
7. Contact Us
If you have any questions about our Refunds & Returns Policy, please contact us:
Kurruki LLC
30 N Gould St #37354
Sheridan, WY 82801
Email: support@westwaymart.com